Once your order has shipped we will send you an email with your shipping carrier and tracking information. Please check your spam folder if this email does not appear in your inbox.
We do not offer Saturday deliveries at this time, but we are continually working to provide our customers with the best service possible.
We do not offer international deliveries at this time, but we are continually working to provide our customers with the best service possible.
If you need to cancel or change your order please send an email to help@shopmass.com or give us a call so we can assist you with this process.
Yes! Gift cards are available for purchase. Click the GIFT CARD tab on the bottom left corner of the homepage or type in "gift card" in the search box which will redirect you to our gift card page.
Gift cards can be redeemed during checkout. When filling out your payment information, you will see the option to add a gift card. When you click the “ADD” button, you will be promoted to type in your gift code. Once you click “APPLY”, your total will be adjusted.
In an effort to conserve natural resources we issue all gift cards virtually. The gift card will be sent to the email you use during checkout.
Yes! If you're not happy with your order and wish to return an item it must be arranged within 30 days of your order purchase date. All items are inspected upon arrival at our offices. Items must be: unwashed, unworn; and have their original tags still attached.
If your item meets this criteria, you will receive a refund back to the original payment method.
If you received an item that is damaged or faulty, please email help@shopmass.com immediately.
